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GroupForce Mobile Web Services

Clients:

NOVAData

Location:

Oakville Canada


Case:

Building a web service in Lotus Notes serve by Domino version 6 and up
GroupForce Mobile should be able to do the following:
  • GroupForce CRM Expose the common features of the great GroupForce CRM Solution to external applications.
  • Serve seamless data to end-user. GroupForce Mobile could be consumed by either web application, Blackberry, Pocket PC, Add-in applications, etc.
  • Easily extendable for future expansion.


Problem to resolve:

Findings ways on how to expose Notes documents as a web service.
Understanding of GroupForce Model
Understanding the Notes security and programming model
Re-use of available GroupForce classes and script libraries for easy upgrade and integration
Converting data type to be transparent for the web services and still compatible with Notes Document.
Transferring Attachment files over the web service.


Case Solution:

Meeting with the GroupForce Development Team and Project Manager
Review of the Notes databases, classes, security models, etc.
Propose flow of what would or should be exposed as functions and objects over the web service
Develop the WSDL page structure to be compatible with Domino. Create Notes Agents, Script Libraries, etc.
Create a testing environment in Microsoft .NET for consuming the web services.
A new Notes database is now created which is packaged with other available GroupForce Module from NOVAData Information Systems Inc.


Installation:

The Web Service Module (GroupForce Mobile) as been successfully install on the client server and been already sold to many clients in the US and Euro Zone.


After Installation:

  • GroupForce Outlook Add-in is a Microsoft Outlook add-in using these Web Services
  • GroupForce Mobile Timesheet is also supported by GroupForce Mobile Web Service